Contact
Support

How can we help?

Need help with an order, delivery, returns, or product advice? Send us a message and we will get back to you as soon as possible.

Prefer a direct route? Use the options below.

Email

hi@emberandironbbq.com

Send email

Phone

01233 221921

Call us
Message

Send a message

Use the form below and include as much detail as you can. If it is order related, add your order number.

For urgent delivery issues, include your order number and photos where relevant.

FAQ

Quick answers. Zero waffle.

A few quick answers to common questions.

How long does it take to get a reply?+

We aim to respond as quickly as possible. For faster help, include your order number and photos where relevant.

My item arrived damaged. What should I do?+

Please message us immediately with your order number and clear photos or video.

Can you help with product advice?+

Yes. Tell us what you want to cook, how many people you are feeding, and your budget.

Do you offer click and collect?+

If available, we can arrange collection by appointment. Message us and we will confirm the details.