Information

Delivery Information

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At Ember & Iron Ltd we’re committed to delivering your BBQs and accessories quickly, safely, and reliably across the UK.

1. Delivery Areas

We currently deliver to:

  • Mainland UK (including England, Wales, and parts of Scotland)
  • Northern Ireland, Scottish Highlands, and Offshore Locations – subject to additional charges

Please note: We do not offer international shipping at this time.

2. Delivery Charges

  • Small Items: Standard delivery charge of £5.99
  • Large items (BBQs, grills, smokers): Delivered via pallet service; FREE
  • Surcharges may apply for Northern Ireland, Scottish Highlands, and offshore addresses

3. Delivery Times

  • Small items: Dispatched via courier (e.g., DPD, EVRI) within 1–2 working days
  • Large items: Delivered via pallet network within 2–5 working days
  • Pre-orders: Estimated delivery dates are provided on product pages and may vary

We aim to dispatch all in-stock items next working day if ordered before 12pm.

4. Tracking & Notifications

  • You will receive a tracking link once your order is dispatched
  • For pallet deliveries, we will contact you by phone to arrange a suitable delivery time
  • Delivery windows are typically 8am–6pm, Monday to Friday

6. Click & Collect

Prefer to pick it up yourself? No Problem!

  • Available from our warehouse by appointment
  • Most items ready within 24 hours of order confirmation

Contact us at hi@emberandironbbq.com to arrange collection